We're Here to Help! Frequntly Asked
Questions - FAQs
Curious about enhancing your outdoor space with a custom backyard structure? Check out these FAQs to guide you in choosing the perfect pergola, pavilion, or gazebo!
Planning & Customization
Lead times vary by season and level of customization, but most projects are completed within 5-8 weeks from order to installation. Contact us for the most accurate timeline based on your location and design preferences.
Yes! We can also customize many sizes and designs to accommodate nearly any backyard, deck, or patio.
There are four helpful options available.
- Download our brochure. Our brochure features many sizes and designs. It also showcases what other customers have done, so you can be inspired for your new outdoor space.
- Visit a Product Page. We feature many photos and product details on each page, as well as available options.
- Contact us. You may also call us at (931)277-4672 to discuss the various size and design options available.
- Vinyl is a great option if you are interested in a maintenance-free structure. Vinyl colors are available in white, almond and clay.
- While our wooden structures do have more color options including various stains. They also require more upkeep as it’s recommended that stain is re-applied every 3-5 years.
Our electrical package includes wiring strip with a dado in the back for the wire to run in. The wiring strip hides the electrical wire. It also comes with a switch and a receptacle mounted on the post. Please note, our electrical package may not comply with all local code requirements.
Delivery & Installation
Our gazebos, pergolas, and pavilions are delivered and professionally installed by our experienced crew to ensure a seamless setup.
For select gazebo sizes and locations, we may also deliver the structure fully assembled if there is proper access to the installation site. We will review your delivery options when discussing your project and preparing your proposal.
We can install most of our structures on existing concrete pads or pool decks. If there is no existing pad, we will work with you in preparing your site for the structure.
Every location is a little different. We will work with you to check with your local township or city to see what is required in your specific location. If permits are required, we offer sealed engineered drawings for nearly all of our structures.
Install time varies depending structure size and customization. Typically, our structures can be assembled in 1-2 days by 3-4.
About Hilltop Outdoors
At Hilltop Outdoor, we bring a blend of passion, expertise, and a customer-first approach to every project. As East Tennessee’s trusted installers of high-quality pavilions, gazebos, pergolas we ensure that each structure is crafted to perfection and installed with precision. Our team combines years of design and construction expertise to create outdoor structures that perfectly suit your space and style, paying close attention to every detail.
From the initial concept to the final installation, our dedicated team is with you every step of the way, making the entire process seamless and enjoyable. We’re committed to providing exceptional workmanship at competitive prices, so you get the best value without compromising on quality. Choosing Hilltop Outdoor means choosing reliability, top-notch customer service, and a team that genuinely cares about turning your outdoor vision into a reality.
We do have a number of display kits set up at our office in at 5775 S York Hwy. Clarkrange, TN 38556.
We offer a 10-year limited warranty on all of our structures. This warranty covers any manufacturing defects that are not caused by normal wear and tear. Included is our guarantee that your wood will not rot or become termite infested and your vinyl will not crack or discolor and will remain structurally sound (when used and maintained properly).
We accept all major credit cards or you may pay with a cash or check. Your 50% deposit is paid at the time of order, and balance is due when installation is complete.
We buy materials in bulk and work hard to maximize efficiencies in our shop so we can keep your structure costs low and competitive. Please ask the sales team if there are any current promotions.
